Our Commitment
Sanwariya Investments Private Limited is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines. We have established a structured complaint resolution mechanism with defined timelines and escalation procedures.
How to Lodge a Complaint
You can submit a complaint through any of the following channels:
- Email: sanwariyainvestments9162@gmail.com
- Written Letter: D-52, 404-405, Trimurty V-Jai City Point, Ahinsa Circle, C-Scheme, Jaipur 302001
- In Person: Visit our office during business hours (Mon–Sat, 10:00 AM – 6:00 PM)
Complaint Resolution Process Flow
| Step | Action | Details |
|---|---|---|
| Step 1 | Receipt & Logging | Every complaint is logged with a unique reference number, date, investor name, nature of complaint, and assigned handler. |
| Step 2 | Acknowledgement | Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline. |
| Step 3 | Investigation | Handler investigates the complaint by reviewing transaction records, client correspondence, and relevant documents. |
| Step 4 | Resolution | Resolution communicated to the investor within 15 working days. If additional time is required, investor is informed with revised timeline. |
| Step 5 | Closure | Complaint marked closed after investor confirmation. All records maintained for a minimum of 5 years. |
Escalation Matrix
| Level | Escalation To | Timeline |
|---|---|---|
| Level 1 | Sanwariya Investments Pvt Ltd – sanwariyainvestments9162@gmail.com | Grievance Officer: Mr. Harsh Jain | Acknowledged: 3 working days Resolved: 15 working days |
| Level 2 | Concerned AMC Investor Relations Department | If not resolved at Level 1 within 15 working days |
| Level 3 | SEBI SCORES Portal – https://scores.sebi.gov.in | If not resolved at Level 2 within 30 days |
| Level 4 | SMART ODR Portal – https://smartodr.in – Online Dispute Resolution | For arbitration and mediation |
Downloads & Useful Links
- SEBI SCORES: https://scores.sebi.gov.in
- SMART ODR: https://smartodr.in
- AMFI: https://www.amfiindia.com
- SEBI: https://www.sebi.gov.in
Sanwariya Investments Private Limited
AMFI Registered Mutual Fund Distributor & SIF Distributor (ARN-315267)
CIN: U64990RJ2024PTC096132
MF Distribution Validity: 04/12/2024 to 03/12/2027 | SIF Distribution Validity: 08/10/2025 to 07/10/2028
Disclaimers
Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund, or designing a portfolio that suits your needs.
Investments in Specialized Investment Fund involves relatively higher risk including potential loss of capital, liquidity risk and market volatility. Please read all investment strategy related documents carefully before making the investment decision.
The Company receives commission from Asset Management Companies / issuers for distribution of Mutual Fund and SIF products in Regular Plans, as permitted under SEBI and AMFI regulations. Such commissions may include trail or other permitted forms. No commission or fee is charged directly to investors for Mutual Fund or SIF distribution.
Sanwariya Investments Private Limited makes no warranties or representations, express or implied, on products offered through the platform of Sanwariya Investments Private Limited or the Niveshum mobile application. We provide incidental advisory services only. For investment advice, please consult a SEBI-registered Investment Adviser. It accepts no liability for any damages or losses, however caused, in connection with the use of, or on the reliance of its product or related services.
Sanwariya Investments Private Limited operates in compliance with SEBI and AMFI regulations.